At La Coppera Home, we value our customers and are committed to providing quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below to understand the terms under which returns, exchanges, and refunds are processed.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in the same condition that you received it, and in the original packaging.
  • You must initiate the return within [Within 5-7 days] of the date you received the product.

How to Initiate a Return

To start a return, please contact us at [lacoppera2003@yahoo.com] with your order number and a description of the reason for the return. We will provide you with a return authorization and instructions on how and where to send your item.

Please do not return any items without first receiving a return authorization.

Return Shipping Costs

  • Domestic Returns: The customer is responsible for covering the shipping costs for returns unless the item was received damaged or incorrect.
  • International Returns: Customers outside of [Your Country] will also be responsible for shipping costs. Customs fees or duties paid during purchase are non-refundable.

If your return is approved, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed, and a credit will be applied to your original method of payment within [Within 7-14 working days ].

Partial Refunds

In certain situations, partial refunds may be granted:

  • Items returned after the [7 days ] lacoppera2003@yahoo.com.
  • Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [lacoppera2003@yahoo.com] for further instructions. Please note that exchange availability may depend on stock levels.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at with your order number and photos of the damage or defect. We will arrange for a replacement or refund, including covering the return shipping cost.

Late or Missing Refunds

If you haven’t received your refund within the specified time:

  1. Check your bank or credit card statement again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us.

Contact Us

If you have any questions about our return and refund policy, feel free to contact us.